Refund & Return Policy

At ALYORA, we are committed to delivering a high-quality and refined customer experience. If you are not fully satisfied with your purchase, please review our policy below.

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Returns

You have 14 days from the date of delivery to request a return.

To be eligible:

• The item must be unused, unopened, and in its original condition

• The item must be returned in its original packaging

• A proof of purchase is required.

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Non-Returnable Items

Due to hygiene and safety standards, we do not accept returns for:

• Opened or used products

• Cosmetic and personal care items (including hair pomade, oils, perfumes)

• Any item not in its original condition

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Damaged or Defective Items

If your order arrives damaged or defective:

• Contact us within 48 hours of delivery

• Include clear photos of the product and packaging

After review, we will offer:

• A replacement, or

• A full refund

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Refunds

Once your return is received and inspected:

• You will be notified of approval or rejection

• If approved, refunds are processed within 5–10 business days

• Refunds are issued to the original payment method

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Shipping Costs

• Return shipping costs are the responsibility of the customer

• Original shipping fees are non-refundable

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Order Cancellations

Orders can only be canceled within 12 hours of purchase. After this period, orders are processed and cannot be canceled.

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Contact

For all return or refund requests, please contact us at:
📧 marialindaweiss@hotmail.com

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Important Notice

We reserve the right to refuse returns that do not meet the conditions outlined above.

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Thank you for your trust.
ELYORA